YourWelcome’s pitch is distinctive: an 8-inch tablet installed in the property, running guidebook, upsells and messaging — hardware included with a per-property subscription. It targets professional operators optimising in-stay revenue (they cite an average in-property order of ~$82). Impressive machinery. The question: is it solving *your* problem?
Tablet vs guest’s phone
| Cléo (guest’s phone) | YourWelcome (tablet) | |
|---|---|---|
| Hardware to buy/maintain/charge | None | A tablet per property |
| Works before arrival (directions, planning) | ||
| Follows the guest outside (maps, tips) | ||
| In-property upsell point of sale | ||
| Pricing | €29 one-time | Subscription per property |
| Setup | 15–30 minutes | Demo-to-live in 1–2 weeks |
Details gathered from official websites in July 2026 — subject to change. Spot an error? Tell us and we correct within 48 hours.
Where the tablet makes sense — and where it doesn’t
- Makes sense: large urban operators monetising late checkouts and services at scale, with staff to maintain devices.
- Doesn’t: the guest journey starts before arrival and happens mostly outside the property — on their own phone. A tablet can’t give directions from the airport or recommend a beach while they’re at the beach.
- The hidden ops: chargers, updates, breakage, theft, resets between stays. Hardware in the field is a job.
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Notre verdict
Revenue machine for pro operators vs welcome experience for everyone else.
If in-property upsell is your business model, YourWelcome is a serious tool with serious overhead. If you want guests welcomed, informed and delighted — their phone is already in their hand. €29 once puts your entire welcome on it.
Frequently asked questions
Doesn’t a tablet look premium?
For 27 minutes per booking (their metric), perhaps. A beautifully designed guidebook on the guest’s own phone is with them for the whole stay — and before it. Premium is the experience, not the hardware.
Can Cléo do upsells?
No built-in point of sale — you can present services with your contact in the guidebook, commission-free. If POS is core to your model, YourWelcome is the specialist.
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