Getting questions isn’t the problem — getting the same ones is. Audit your last 20 guest threads: access, Wi-Fi and appliances will dominate. Each recurring theme deserves a permanent answer, not another reply.
The 4-layer method
Layer 1 — The pre-arrival message
Sent 2–3 days ahead: guidebook link + the three vitals (time, address, parking).
Layer 2 — The digital guidebook
The permanent answer to ~80% of questions: photographed access steps, tap-to-copy Wi-Fi, appliance cards, local tips, checkout.
Layer 3 — The QR code in the home
Fridge + entrance: even the guest who reads nothing finds everything in one scan.
Layer 4 — You, for what matters
Real conversations and edge cases — where your time is actually valuable.
The three habits that keep the inbox full
- Answering without capturing: any answer written twice should become a guidebook line. Rule: answered twice = documented.
- Scattering information across listing, messages and paper notes — one single source: the guidebook.
- Staying monolingual: guests who can’t read your language… ask. Automatic translation removes an entire category of messages.
Livret d’exemple · liveAppartement Montmartre
Paris 18e · Visiter le livret →
Livret d’exemple · livePenthouse vue mer
Marseille · Visiter le livret →
Livret d’exemple · liveAppartement Vieille Ville
Annecy · Visiter le livret →
Des livrets d’exemple publiés avec Cléo — ouvrez-les comme le ferait un voyageur.
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Frequently asked questions
Won’t guests find it impersonal?
The opposite happens: freed from logistics, your actual messages become warmer and faster. Documentation is hospitality.
How many questions per stay is “normal”?
0–2 with a complete guidebook. More than that, and your audit will show exactly which section is missing.
Créez votre livret d’accueil en quelques minutes
Création et test gratuits. Publication : 29 € une seule fois — votre livret est à vous à vie, modifiable à volonté.
Keep reading
Airbnb Welcome Book: the complete host guide (2026)
Airbnb’s built-in guidebook is limited and locked to one platform. Here’s how to build a welcome book that works everywhere — and actually gets read.
GuideMore 5-star reviews: what top hosts do differently
Guests don’t rate your sofa; they rate the gap between expectation and experience. Six moments decide the score — secure them.
GuideQR Code Guidebook: one scan for the whole stay
One well-placed QR code replaces the entire binder. Placement, sizing, and the one thing you should link it to.